I’m trying to streamline our product return process to offer better customer service. Does Magento 2 have any built-in features for handling returns, or is it better to rely on a dedicated returns management extension? Would love to hear your thoughts!
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As far as I know, Magento 2 does have basic RMA (Return Merchandise Authorization) functionality, but it may not be enough for businesses handling a large volume of returns. For more advanced return management, third-party extensions like Amasty’s RMA extension are highly recommended. These tools allow you to automate the returns process, provide customers with easy return options, and track return statuses efficiently. According to amasty site from Amasty, having a robust FAQ system alongside your RMA process can improve customer satisfaction by offering clear information on return policies and procedures.